COM200 Interpersonal Communication
Week 4 Quiz
Question 1
Beth believes that she is an empathetic person. She frequently tries to put herself in the shoes of others when she listens to them. However she admits that she does not always let people finish their stories and often does not verbally respond. She could improve by also doing the following:
Stay away from meddling by avoiding the offering of assistance.
Continue as she is doing and try not to express contrary opinions, as this could heighten emotions.
Be more of an active listener, by waiting for the speaker to finish before taking a perspective, and then responding through demonstrating that she is sensitive to her or his feelings.
Tell the other person about a similar experience she’s had so that they can bond.
Question 2
When we engage in actions that are designed to sustain or preserve a relationship in a desired way, it is called ___________.
Accommodation
Relationship maintenance
Being a team player
Conflict management
Question 3
As their wedding approaches, Donna fears she and her fiancé Mike have fundamental differences which may strain their marriage if the issues are not addressed. As they finish dinner, Donna says, “Mike, I am afraid that our differences about what church to support as a married couple may create hard feelings among us. Will you talk about our differences with me?” For Donna, this is a painful situation, and she hopes Mike will listen and validate her. Donna’s statement is an example of:
Insecurity
Avoidance
Empathy
Seeking social support
Question 4
Josie and her partner Dana have been having relationship problems. Josie often tries to control what Dana thinks and does and frequently starts fights. Josie’s behavior is an example of a(n):
Taking advantage of weakness
Being incompetent
Positively controlling the situation
Destructive Conflict
Question 5
You confront your mother about her repeatedly not showing up on time to watch your daughter. She quickly changes the topic or makes a joke to deflect the criticism. She is demonstrating the following time of conflict style list in our text:
Competition
Accommodation
Avoidance
Manipulation
Question 6
Which one of the following is NOT one of the elements of listening?
Clearly hearing the message
Evaluating the message
Correctly interpreting the message
Responding if the message is important to you
Question 7
Listening is:
The psychological process of physically hearing, interpreting, and, responding to ensure you get your way.
The psychological process of physically hearing, emotionally responding, and reacting verbally.
The process of physically hearing and determining if a reaction is necessary.
The process of physically hearing.
Question 8
Emotional intelligence involves all of the following abilities EXCEPT:
Discriminate among emotions to best connect to another group or individual.
Regulating your emotions so that you can have positive communicative results.
Using emotions strategically to accomplish your own personal goals and manipulate the situation to your advantage.
Monitoring your and your partner’s feelings to guide your thoughts and actions
Question 9
The following are all elements of effective listening EXCEPT:
Evaluating and responding
Patience and endurance
Hearing and interpreting
Motivation and attention
Question 10
We do all of the following with active-empathic listening, EXCEPT:
Listen from the speaker’s point of view by putting ourselves in his/her shoes.
Lose our own identity and assume the identity of the other person to understand his/her point of view.
Respond to the speaker’s feelings and needs.
Carefully listen for long enough to form a perspective before you respond.
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Week 4 Quiz
Question 1
Beth believes that appeared first on cheapcustomwriting.com.
